With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us. Inviting applications for the role of Customer Care Associate – Business and General Aviation Billing Support

We are looking for a customer service-oriented individual with good audit and digital literacy. In this role, you will be encouraged to work on deadlines, in a fairly high-pressure business environment while being a standout colleague. Prior customer service and data entry experience will be preferred.

Responsibilities

This role will provide administrative support and assistance to the Business and Aviation Customer Team in-order-to meet assigned objectives.

The role will be required to perform the following tasks:

• Perform assigned activities per predefined SOPs and work instructions
• Perform data entry into customer systems and other business management tools and ensure high level of accuracy.
• Perform entry into paper-based records and transfer physical records between departments.
• Closely work with client counterparts and resolve any issues in the process.
• Identify impacts of transaction process followed in customer service on the client business and mitigate potential risks to business
• Attend customer meetings related assigned business process and supply as the need arises
• Run reports and present process related data as per customer requirement.
• Generate invoices for non-customer billed accounts and support customer billed accounts as required.
• Resolve billing disputes.
• Record monthly web billing completions for both customer and client billed accounts.
• Utilize Dashboards and billing utilities to ensure monthly hours have been submitted.
• File all CPM approved invoices and cost data documents.
• Provide pricing and draft invoicing for supplemental invoices using Client systems and published catalog.
• Customer Connect workflow support and loading. Utilized web-based work flow form.
• Track inputs to completions to ensure timely approvals.
• Load the OAR workflow upon approval of the KYC/Customer Connect as part of the OAR setups and Web Invoicing setups process.
• Support the onboarding process for new contracts and Novations.
• Utilize the Program Manager Access Database and Salesforce to track and support the onboarding process, submit required data to appropriate internal departments and monitor progress.
• Administrative support as required for commercial invoices, document returns, paper and electronic documents, filing, data uploads in relevant systems, past dues monitoring and contract escalations.
• Formulate and maintain up-to-date training for the assigned position.
• Work with client stakeholders to produce process improvements focused on improved customer service.

Qualifications Minimum qualifications

• High School Graduate
• Good written and oral communication skills
• Good Interpersonal, Time Management & Planning skills
• MS Excel, beginner to intermediate
• Basic usage of the Microsoft Office Suite Preferred qualifications
• Customer Service experience
• Previous billing our accounting experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
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Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: One location

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