The Casualty Operations Business Unit Manager is responsible for the daily operations of the Casualty Operations Business Unit and assists the Division Manager in defining the Quality Assurance, Analytical, Early Fraud Warning and Customer Experience direction of Casualty operation related services at NYCM Insurance.

The Casualty Operations Business Unit Manager must demonstrate expert knowledge of the positions within the Division and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division. Ensures compliance with Best Practice review and coaching. They will provide evaluation guidance, works with divisional partners (Supervisory Teams and Division Management) to fulfill performance objectives and reporting, develop and execute assigned action plans. They will exhibit high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP).

Duties & Responsibilities:

• Assists the Division Manager in carrying out the corporate strategic plans (KST), long term goals, and short term goals
• Works with the Division Manager by providing input for decision making, obtaining and communicating feedback/challenges
• Communicates why, where, and how we are getting there/meeting the long term and short term goals
• Exhibits mostly a tactical perspective; priorities that the Division Manager has defined as most important and develops the plans to make them happen (the "how" we are getting there)
• Responsible for the daily operations of all the areas of Business Units within the teams and priorities within each unit
• Allocates resources to the most important projects and initiatives
• Assists in carrying out the divisional budget
• Makes hire/fire/salary decisions for the Business Unit within the Division
• Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under his/her direction
• Monitors, analyzes, and ensures activities within the Business Unit meet expected company standards/goals.
• Communicates results to the Division Manager, other Business Unit Managers as applicable, and other NYCM divisions.
• Measured on results expected
• Promotes and upholds the positive image of our corporate values
• Actively participates in and promotes collaboration across teams

Requirements:

• Bachelor's degree OR 5+ years demonstrated experience in leading, coaching, and mentoring teams
• Experience in Claims or Business Operations, preferred
• 3+ years experience and knowledge as a Supervisor in applicable field, preferred
• Internal leadership development program (e.g. EEJ, LDP, etc.) completed OR relevant leadership education, preferred
• Demonstrated experience in leading, coaching, and mentoring teams

Payband 8E / 40 hours per week / Hybrid

Salary Range: $73,409 - $127,797

Accepting applications through: 2/8/2023

Job Type: Full-time

Pay: $73,409.00 - $127,797.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Edmeston, NY 13335: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?
• What interests you about the Casualty Operations Business Unit Manager position?

Experience:

• Supervisor: 3 years (Preferred)

Work Location: Hybrid remote in Edmeston, NY 13335

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