Contact Center Rep. (part-time)

25 hours/week, hours can be flexible

Responsible for answering emails and web-based chats for the customer contact center. Answer emails promptly and accurately. Act as first line technical support related to event pages and products. Input data accurately into the system using department standards and show specific details.

Bilingual skills, especially Spanish speaking, are a definite plus! Virtual or hybrid work arrangements are available.

Essential Functions

• Responds to emails and web chats accurately, professionally and within department standards. Answers questions, researches and resolves problems, and provides information in a clear and concise manner.
• Able to act as first line support for technical support issues relating to webpage registration and login issues
• Utilizes and understands data entry notes to accurately enter in data by event.
• Updates client FAQ daily for reporting purposes.
• Follows up on customer inquiries and research to assure satisfactory completion, via phone / email/chat.
• Remains current on changes in show facts, event notes, policies, procedures, and product offerings.
• Able to work independently and in a team setting in a fast-paced environment
• Understands individual trade show components and products for attendees and exhibitors.
• Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
• Performs additional clerical duties and projects as assigned.

Required Skills
Ability to multi-task using multiple computer screens, databases and web pages while engaging with customers. Must have strong interpersonal skills as well as excellent verbal and written capabilities. Experience using MS Teams and MS Office 365 skills are required. Jira experience is a plus. Data entry and keyboarding skills (40 WPM) are required. Individual must have a pleasant telephone voice and manner. Must be detail oriented, comfortable with high call volumes, and meeting daily and weekly deadlines.

Physical Requirements

• must be able to sit for extended periods of time; must be able to use computer and telephone equipment, including typing on keyboard;
• must be able to think analytically, concentrate on tasks and remember details

Education/Certification
High School Diploma or equivalent, and at least one year experience in a customer service position.

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