St. Louis-based, 75+year-old analytical instrument manufacturing company has a great opportunity available for an experienced Customer Service Administrative Assistant with a friendly and outgoing personality. This position assists various departments and Customer Service Manager.

Job Description

• Support customers with new sales orders, inquiries, pricing, billing, existing sales orders, payment detail, tracking, and research.
• Effectively and accurately maintain accounts and contacts in the ERP and CRM database.
• Effectively interface with internal departments such as: accounting, inside sales, regional managers, purchasing, logistics, technical department and others to ensure customer expectations are meet and/or exceeded.
• Ability to work in a team environment as well as independently.
• Must have an eye for detail and a strong problem solver.
• Aptitude to research and use the resources available to accurately answer and communicate with customers via email and/or telephone in a professional manner.
• Answer incoming calls in a fast paced environment.
• Perform other duties as assigned

Requirements

• Must be customer-focused and driven.
• Pleasant phone skills.
• Exceptional verbal and written communication skills.
• MS Outlook and MS Professional Office Suite experience.
• Minimum of 3 years of Customer Service experience.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Must be authorized to work in the U.S. on a permanent basis. Our company participates in E-Verify.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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