Customer Service- Parts Correspondent
Customer Service- Parts Correspondent
Abel Womack, Inc.
Lawrence, MA
Job ID : 4d5a45566d796e64526669317736317273673d3d
Job Description :
- Answering incoming calls or e-mails from customers as the first step in the order-entry cycle
- Gathering information about customer needs and processing customer orders efficiently
- Interacting with Abel Womack service technicians in a positive, responsive manner to fulfill parts orders
- Using parts manuals, online schematics, online parts resources and other sources to identify needed parts
- Sourcing parts through various established networks
- Following up backorders or other delays
- Keeping customers and/or internal service team members apprised of current order status
- Working with internal departments to resolve shipping/billing discrepancies, returns, etc.
- Processing and reconciling vendor purchase orders, parts cores, shipping/billing discrepancies, returns, etc.
- Helping to maintain manuals and other reference material for the department
- Other related duties.
- High school diploma or equivalent
- 1-3 years’ experience in a customer service position
- Excellent telephone and in-person communication skills
- Excellent internal and external customer service skills
- Clear and accurate written communication skills for email interaction with internal and external customers
- Ability to read parts manuals/schematics required
- Ability to transcribe parts numbers accurately and to eventually retain parts numbers for speed
- Understanding of mechanical parts helpful
- Strong typing skills required (10-key) for online order entry
- Ability to navigate various computer software and databases, including MS Office, email, Irium or other ERP system
- Must be well-organized, detail-oriented and able to multi-task
Company Details :
Name : Abel Womack, Inc.
CEO : John Croce
Headquarter : Lawrence, MA
Revenue : $100 to $500 million (USD)
Size : 201 to 500 Employees
Type : Company - Public
Primary Industry : Shipping & Trucking
Sector Name : Transportation & Logistics
Year Founded : 1922
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Details
: Lawrence, MA
: 39769 - 54840 USD ANNUAL
: 7 days ago
