Customer Service Representative
Customer Service Representative
Frontier Behavioral Health
Spokane, WA
Job ID : 4d5a45566c436a615266657a7836396d74673d3d
Job Description :
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
The Customer Service Representative (CSR) will support and promote FBH’s vision and mission to enhance and change lives. Provide a warm, welcoming and professional environment. Enhance the quality of care by providing support that optimizes clinical productivity and assists customers in their recovery and wellness. A CSR performs duties that support the clinical team such as centralized scheduling, appointment confirmation and back fill management; maintaining high levels of verbal and written communication with customers, staff and community partners. The CSR is an integral part of each clinical team and is cross-trained to work at any FBH location as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:
- Greet each customer whether by phone or in person, in a warm, welcoming and professional manner.
- Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
- Promote a safe and welcoming environment.
- Ensure that all visitors are promptly attended to.
- Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.
- Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.
- Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies to maximize customer service.
- Manage the Confirmation Process which involves scheduling for Prescribers and clinicians.
- Manage the Back-Fill process to maximize the availability of direct care for customers.
- Check customers in for appointments using the electronic health record.
- Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.
- Maintain the appearance of the waiting room by ensuring the environment is clean, organized, flyers stocked, etc.
- Provide coverage CRS coverage at any FBH location in the Spokane area as requested, (e.g., AOP, IOP, Valley, Main Center, Child & Family, Elder Services, Crisis Response Services, PBX switchboard and Physician Appointment Scheduling).
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
- High School graduate or equivalent required.
PREFERRED:
- Two years general office experience desired.
- College education or specialty certification may be substituted for experience.
- Customer service experience and experience with the application of active listening techniques are preferred.
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PAY RANGE (Hourly/ Non-Exempt):*
Customer Service Representative I - $18.00 - $21.93
Customer Service Representative II – $19.90 - $24.23
Customer Service Representative III - $21.86 – $26.63
- All pay is based on longevity at Frontier Behavioral Health, thus the starting pay is as follows:
Customer Service Representative I - $18.00
Customer Service Representative II – $19.90
Customer Service Representative III - $21.86
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
- Our Benefits and Perks are Amazing!
- BENEFITS
- PERKS
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.
Company Details :
Name : Frontier Behavioral Health
CEO : Jeff Thomas
Headquarter : Spokane, WA
Revenue : Unknown / Non-Applicable
Size : Unknown
Type : Nonprofit Organization
Primary Industry : Health Care Services & Hospitals
Sector Name : Healthcare
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Details
: Spokane, WA
: 30193 - 37563 USD ANNUAL
: 370 days ago
