Customer Service Representative
Customer Service Representative
Frontier Behavioral Health
Spokane, WA
Job ID : 4d5a45566c436a615266657a7836396d74673d3d
Job Description :
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
The Customer Service Representative (CSR) will support and promote FBH’s vision and mission to enhance and change lives. Provide a warm, welcoming and professional environment. Enhance the quality of care by providing support that optimizes clinical productivity and assists customers in their recovery and wellness. A CSR performs duties that support the clinical team such as centralized scheduling, appointment confirmation and back fill management; maintaining high levels of verbal and written communication with customers, staff and community partners. The CSR is an integral part of each clinical team and is cross-trained to work at any FBH location as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:
- Greet each customer whether by phone or in person, in a warm, welcoming and professional manner.
- Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
- Promote a safe and welcoming environment.
- Ensure that all visitors are promptly attended to.
- Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.
- Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.
- Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies to maximize customer service.
- Manage the Confirmation Process which involves scheduling for Prescribers and clinicians.
- Manage the Back-Fill process to maximize the availability of direct care for customers.
- Check customers in for appointments using the electronic health record.
- Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.
- Maintain the appearance of the waiting room by ensuring the environment is clean, organized, flyers stocked, etc.
- Provide coverage CRS coverage at any FBH location in the Spokane area as requested, (e.g., AOP, IOP, Valley, Main Center, Child & Family, Elder Services, Crisis Response Services, PBX switchboard and Physician Appointment Scheduling).
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
- High School graduate or equivalent required.
PREFERRED:
- Two years general office experience desired.
- College education or specialty certification may be substituted for experience.
- Customer service experience and experience with the application of active listening techniques are preferred.
#fbhsj
PAY RANGE (Hourly/ Non-Exempt):*
Customer Service Representative I - $18.00 - $21.93
Customer Service Representative II – $19.90 - $24.23
Customer Service Representative III - $21.86 – $26.63
- All pay is based on longevity at Frontier Behavioral Health, thus the starting pay is as follows:
Customer Service Representative I - $18.00
Customer Service Representative II – $19.90
Customer Service Representative III - $21.86
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
- Our Benefits and Perks are Amazing!
- BENEFITS
- PERKS
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.
Company Details :
Name : Frontier Behavioral Health
CEO : Jeff Thomas
Headquarter : Spokane, WA
Revenue : Unknown / Non-Applicable
Size : Unknown
Type : Nonprofit Organization
Primary Industry : Health Care Services & Hospitals
Sector Name : Healthcare
newlondonrocks.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, newlondonrocks.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, newlondonrocks.com is the ideal place to find your next job.
Details
: Spokane, WA
: 30193 - 37563 USD ANNUAL
: 370 days ago