Note: Cover Letter Requested along with the application

Maine Molecular Quality Controls, Inc. (MMQCI), located in Saco, Maine, designs, develops, manufactures, and sells unique quality control products used by hospital laboratories and manufacturers to monitor the accuracy of tests for genetic, oncologic, and infectious diseases. We are a small, growing company and offer a relaxed but challenging work environment with opportunity to perform a wide variety of tasks in support of our customers.

The successful candidate will be a cheerful and energetic professional who enjoys performing a variety of tasks at a fast pace. Our Customer Service staff are the ‘face’ of MMQCI. They must be service and detail-oriented individuals. This position is absolutely key in moving our company forward as we strive to grow and serve our customers’ quality control needs for their medical laboratory testing.

Responsibilities

• Processes customer orders efficiently with 100% accuracy and reviews for completeness according to procedures

• Promptly and professionally responds to local and global customer inquiries of MMQCI’s products, components, and pricing to achieve satisfaction

• Assists in the retention and acquisition of new customers through thoughtful and meaningful interactions via phone and email

• Assists customers who are experiencing technical problems by quickly resolving issues or forwarding more complex issues to the appropriate technical resource within MMQCI

• Maintains and manages records of customer interactions and files documents

• Assists with packaging, shipping, tracking, and inventory

• Collaborates with other teams including Quality Assurance, Production, Manufacturing, and Research and Development

Qualifications

• Associate's degree required; Bachelor's degree preferred

• Familiarity of medical or clinical laboratory science desired

• Two years customer support experience required

• Cheerful attitude and strong work ethic

• Effective interpersonal skills to build relationships with internal and external customers

• Strong phone handling experience and active listening skills

• Ability to multi-task, prioritize, and manage time effectively

• Strong computer skills and application experience such as accounting software, Office products, and shipping websites

• Well organized and enjoys precise, detailed work

• Excellent oral and written communication skills

• Willingness to learn and pitch in as part of team

• Must be a nonsmoker due to product contamination prevention requirements

• Moderate lifting, walking, standing, sitting, bending, reaching and twisting required

Benefits

• Medical insurance

• Dental insurance

• 401(k)

• Profit sharing plan

• Vacation

• Holidays

• Sick leave

• Parental leave

• Catered lunches

• Easy access to the Eastern Trail

Note: Cover Letter Requested along with the application

Job Type: Full-time

Pay: $39,520.00 - $60,320.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Employees required to be vaccinated

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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