• Do you enjoy taking the time to connect and build relationships with customers and co-workers?
• Are you looking for a place where you will be appreciated for your hard work and dedication?
• Are you looking for a full-time opportunity to work for an established company with history of success?

Tri-State Wholesale Flooring (TSF) has seen over 25 years of explosive growth representing many of the leading manufacturers of designer flooring products. We continue to grow as an important part of our parent company, Crown Products, Inc. We are immediately seeking a qualified Customer Service Representative who is highly detailed orientated and finds meaning and value in helping others. A strong candidate will have had success in supporting customers and business partners through direct interaction over the phone. Attention to detail, patience and consistency, along with strong technical and product design knowledge will provide for a rewarding career.

Here's what you’ll do:

• Be an ambassador of the core value of Customer Service by ensuring that everything is done to meet and exceed our customer’s needs.
• Consistently and accurately respond to business customer inquiries, enter order information and confirming sales orders with customers.
• Project professional customer service demeanor over the telephone.
• Attend product information and installations seminars in order to continue learning about our products
• Assist in other activities such as customer mailings, shipment of product samples/information and computer system database maintenance as directed.
• Research and resolve complex customer orders and technical questions.
• De-escalate and resolve customer concerns.
• Communicate across departments in support of customers and external sales force to support growth.
• And more!

Here’s what you need to be successful:

• High School diploma or equivalent degree.
• Minimum of 2 years of customer service or inside sales in retail, wholesale trade or similar environment.
• Above-average communication skills, both verbal and written
• Working experience in a previous position with a focus on construction and/or interior design is a plus.
• Team player, who collaborates well with co-workers, customers, and manufacturers.
• Ability to meet core computer competencies. Proven skill with general office equipment, telephone systems and email communication. Microsoft Word and Excel competencies are required.
• Excellent attention to detail with consistent, accurate and quality work output.

Here’s what will get you noticed by our team:

• Solid, stable work history
• High attention to detail with careful attention to quality of work
• Sympathetic listener who enjoys helping others

Here’s what we offer:

• Competitive wages
• Comprehensive benefit package including health with a healthcare savings account, dental, vision, and life insurance plans
• 401(k) plan with employer match and profit sharing
• Paid vacation, sick and holiday
• Payroll deduction for supplemental insurance plans
• Discounts on flooring
• And more!

If you’re looking for a place where your skills and ideas are valued and where you can advance your career, apply now!

Tri-State Wholesale Flooring is an Equal Employment Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic protected by law.