As the Customer Service Representative, the major focus of the job is to effectively handle sales leads and turn leads into orders. The job involves shepherding orders from receipt to delivery, which includes documenting accurate job specifications, getting the order into the production schedule and keeping the customer informed and impressed with the service being provided.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interacting with clients to promote SGS services.
• Addressing customer questions and providing quotations for testing.
• Following projects from sample submission to report delivery to assure we are meeting clients’ expectations.
• Administrative tasks which include but are not limited to: sample entry into LIMS, quotations, and log, CRM client entry and database maintenance, follow up on quotes.
• Comply with local and corporate QHSE requirements.
• Adheres to internal standards, policies and procedures.

Performs other duties as assigned.

Qualifications Required:

• A relevant associate’s or BS degree or equivalent experience in science, engineering, pulp, and paper or related scientific field.
• Will also consider a Bachelor’s degree in business administration with marketing, business communications, or related field (or equivalent experience).
• Experience with Constant Contact and CRM’s a plus.
• Fluency in a second language would be a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Appleton, WI 54911: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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