This position is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. The Operations Manager is the person that coordinates all the activity between the office and the field.

The essential functions include, but are not limited to the following:

• Supervise and lead Service Technicians and Installation Crew
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Conduct ride-alongs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
• Communicate and monitor goals
• Manage workload schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within the departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow Club Membership clients.
• Manage inventory, equipment, and service fleet
• Review, and approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the General Manager or Owner
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.

Clover is part of the Snowball family of companies.
Snowball is a home services and new construction holding company inspired by the traditional American business model. We buy great commercial and residential home services companies that do high-quality work and aim to hold them forever. We reinvest the cash flows into organic growth and acquisition of additional companies. We encourage and reward hustle, humility, and long-term thinking. We take pride in what we do and prioritize the financial and personal wellbeing of the people that work within the Snowball family of companies.

Equal Opportunity Employer

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ashburn, VA 20147: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HVAC: 5 years (Required)

License/Certification:

• EPA Certification (Required)

Work Location: One location

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