Clinic Medical Assistant/LPN

Job Description

Reports to: Lead MA/LPN; Director of Cardiovascular Services; CEO

Summary:

The Clinic Medical Assistant (MA) or Licensed Practical Nurse (LPN) assists the physician, Advanced practice provider (APP) or RN with patient care in cardiac office setting. The MA/LPN works as part of a team and demonstrates a willingness to share in all aspects of the work that is required to meet the needs of the patient and the clinic. Requires the ability to make appropriate decisions, follow clinical protocols, understand basic EKG rhythms, and seek necessary recommendations from the physician and nurse teams.

Requirements:

• CMA/RMA/LPN licensed in the State of Wisconsin
• BLS
• Effective verbal and written skills

Responsibilities:

• Provides patient care that meets the growth and development, cultural diversity, and special needs appropriate to the patient population served.
• Preparing, updating (obtain and record patient data in medical record for upcoming appointment noting any significant cardiac related tests or events), and reviewing charts for clinic visits
• Rooming patients for the MD or APC and recording patient data which may include a brief history, chief complaint and vital signs, reviewing and updating medication lists, scheduling ordered tests, and tracking those results, which will include a review of systems, allergies, medication, pharmacy patient uses, social HX and obtaining vitals.
• Recognize and communicate pertinent patient information to provider in written or oral form.
• Interpret basic cardiac test results for deviation from normal and alert appropriate team member in a timely fashion.
• Give verbal and/or written instructions and answer patients’ questions pertaining to provider recommendations.
• Phone in prescriptions and refills as directed by provider or RN.
• Tracking tests ordered by provider and maintaining orders list.
• Schedule / reschedule patient tests, office visits, etc. as required through follow up process.
• Route test results to provides to review.
• Perform EKGs, download and stock EKG machine
• Sort and prioritize MD mail.
• Stock and replenish exam room, office supplies, and educational materials as needed.
• Maintain stock of drug cards and contact reps if more are needed
• Help in other departments as necessary.
• Accompany providers at outreach clinics as assigned.
• Assist other health care providers in an emergency situation.
• Maintaining a neat and clean work area
• Enhance professional growth and development through participation in educational programs, current literature, and organizational in-services.
• Complies with all practice policies and procedures, state, and federal regulations
• Demonstrate proficiency in use of office equipment (EKG machine, copier, fax, etc)
• Ability to use computer system to obtain patient information, update data, and check messages.
• Knowledge of use of gait belts, slide and pivot boards, and Hoyer lifts.
• Effective communication skills with patients to obtain detailed patient histories
• Complete all necessary learnings as assigned by HVW.
• Performs additional duties as required or assigned.

Performance Dimensions:

• Strong customer service emphasis striving to meet the needs of all internal and external customers. Demonstrates the primary goal of consumer satisfaction through interacting with patients, families, and other patient care providers in a respectful, courteous, confidential, and caring manner. Treats others with dignity and respect.
• Clinical competence (practices safety, asks appropriate questions in areas of knowledge uncertainty or deficit
• Maintains professional conduct at all times.
• Strong organization and prioritization skills. Ability to multi-task.
• Communicates effectively in a proactive and positive manner.
• Self-motivated – takes a fair share of the workload and is aware of the other team members needs and steps in to help. Demonstrates initiative in helping others.
• High energy with a willingness to take responsibility and follow through
• Demonstrates teamwork by listening, supporting, and offering constructive feedback to peers and team members.
• Learning oriented. Takes the initiative to stay up on new developments. Demonstrates the ability to absorb new developments and knowledge
• Ability to adapt to change. Demonstrates flexibility as changes happen
• Easy going personality
• Willing to learn demonstrating the ability to take constructive criticism and suggestions openly without being defensive
• Team player
• Efficiency/effective

Performance Measures:

• Completion of assigned duties in a timely, accurate, and efficient manner consistent with organizational policies and procedures
• Positive customer service skills and interactions
• Effective verbal and written communication skills. Communicates effectively in a proactive and positive manner to accomplish tasks.
• Ability to be able to work with multiple personalities in both staff and patient population
• Ability to be open and understanding, compassionate and “Appropriately Assertive”.
• Comfort level with computers and required software applications
• Participates in continuing education activities as it relates to current role at HVW.
• Maintain clear lines of authority, responsibility and communication.
• Appropriately seeks assistance from licensed staff when task or problem exceeds knowledge and experience.

Physical Requirements

• Frequent walking, sitting, bending and standing for extended periods of time.
• Occasionally lifting and carrying items up to 30lbs.
• Able to push or pull over 100lbs with assistance.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Cardiology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• EMR systems: 1 year (Preferred)
• medical office: 1 year (Preferred)
• medical terminology: 1 year (Preferred)

License/Certification:

• RMA, CMA or LPN (Required)

Work Location: One location

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