Level II: Maintains nationally recognized certification in Case Management, such as ACM, CCM or ANA certification). Or ambulatory care management experience.

Must be able to explain technical concepts and analysis clearly to a diverse audience, including senior executives, and be able to translate business objectives

Answer and direct incoming calls. Able to answer a busy multi-line phone system with a smile. Greet customers and determine the nature of their visit.

Dependability - Follows instructions; Takes responsibility for own actions; Completes tasks on time. Minimum Field of Expertise: Secretarial or specialized

Must possess a valid Texas drivers license and clean driving record. Receive telephone calls and assist with end-users to resolve problems.