The Operations Manager will oversee daily operations, develop strategies to meet/exceed KPIs, develop Team Leaders and Agents, manage staffing levels and

Answers mail, phone calls and inquiries on own initiative, routing correspondence to the appropriate person if necessary.

Masters degree in Occupational Therapy and hold an applicable and current, unrestricted license to practice (or in the process of obtaining license).

Experience with Cape Cod Health Care preferred. Pay: Competitive wages including a sign-on bonus after 90 days. EMR systems: 3 years (Required).

Maintain regular contact with loan officers and portfolio managers to ensure annual credit analysis reviews are completed timely.