PC-Windows Specialist / IT TECHNICIAN:

We are looking for a Technician that has expert level in PC's with Windows Operating systems, specifically Win10 and Win11 with latest updates/builds.

This position requires knowledge of how to troubleshoot PCs boot issues, blue screen errors, to hardware testing. This includes desktops and laptops, and would prefer some experience with printers and wifi/network.

We are a retail company and this is a sales, customer service, repair/install technology devices, hourly paid and bonus earned position.

Please visit our website to learn more about our company.

https://clickaway.com/careers/

Wage:

• Non-exempt, full-time
• Hourly base wage dependent on City minimum wage
• Bonuses include earning 10% of gross profit in addition to achieving certain milestones
• Other pay plans also available

Requirements:

• Provide proof of eligibility to work in the USA
• Consent to background and reference check in accordance with local/state/federal laws
• Possess California Driver’s License and provide clean DMV record for review.
• Must be living within the area of our stores (sorry, we cannot assist with relocation
• Provide proof of vaccination against covid-19

Minimum Experience:

• Must have Hardware knowledge - how to troubleshoot, repair, upgrade, replace, and install components in computers minimum
• Must have software knowledge - fresh installation of new OS(Windows 10 and 11), data transfer, system backup, drivers, MS Office setup, email software, and similar popular services and products
• Some experience with home network troubleshooting; wifi/access points/gateway/routers and device communication
• Preferred skills include tablet/printer/mobile device repair experience, but not required

The IT Technician will receive devices from customers, listen to their problems and then check-in the device (Customer Service skills). IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers (Sales skills). Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

• Create a first-rate customer experience
• Knowledgeable on latest diagnostic tools for computers
• Understands parts of systems and able to identify computer components
• Networking – onsite jobs; homes, businesses, servers
• Set-up servers and set-up of Networks and/or troubleshooting networks
• Repair, replace, upgrade hardware within the device
• Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.
• Knowledgeable regarding virus detection protocols and programs
• Manages deadlines and multiple priorities simultaneously
• Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests
• Accept payments from customers for services
• Sales of PCs, Macs and OS software
• Create Worker Orders, Purchase Orders, and Invoices
• Respond to email questions entered on website
• Answer customer telephone calls, utilizing scripts as provided

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Following Local, State, Federal, and CDC guidelines

Application Question(s):

• We are not able to assist in relocation nor remote interview/hire. Are you able to commute to this location?
• Are you fully vaccinated against covid-19?
• Would you be willing to undergo a background and reference check in accordance with state and federal laws?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Sales: 1 year (Required)
• PC-Windows Computer Troubleshooting: 1 year (Required)

License/Certification:

• Drivers license (Required)

Work Location: In person

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