Goodhue Boat Company is growing, and we are looking for smart, motivated, and dedicated people to join the team! We have an immediate opening for a full-time Marine Service Manager. This position is a great way to grow professionally with Goodhue Boat Company.

Management Responsibilities:

· Schedule and assign jobs to technicians and monitor progress to ensure timely completion of work.

· Coordinate with parts department to acquire parts needed to complete jobs

· Increase technician efficiency through performance monitoring, coaching, and process improvement.

· Process warranty claims.

· Praise, reprimand, and reward technicians as appropriate.

· Increase revenue through proper billing procedures, upselling opportunities, and overall effective management of processes.

· Ensure technicians are using safe work techniques.

· Require and enforce that work areas are neat, clean, and orderly.

· Schedule and monitor technician training, as necessary.

· Ensure service work quality is superior to that of our competition.

· Train new Service Advisors and Asst. Service Managers and manage training for all service technicians and entry-level service technicians.

· Manage and schedule Service Technicians, Service Advisors and Asst. Service Manager.

· Help set and monitor monthly profitability goals.

· Reinforces company policies and adheres to company standards.

· Encourages compliance with applicable laws and regulations.

· Work with Rentals Manager, Sales Manager and General Manager to make sure rental boats and sales boats are prepped, repaired and serviced when needed.

· Other duties as assigned.

Customer Care Responsibilities:

· Consult and sell services that are applicable to the type of boat and customer’s needs.

· Make sure Service Advisors are providing customers with a schedule of work, updates, and any changes that may occur.

·Handle and assist with customer issues.

· Finalize and invoice work orders, when necessary.

Qualifications:

· A minimum of 5 years marine service manager experience, preferred.

· Excellent customer service and phone skills.

· Ability to work under pressure in a fast-paced environment.

· Critical thinking skills.

· Marine parts and services knowledge, necessary.

· Intermediate computer skills.

· Excellent communication skills.

· Strong organizational skills and detail oriented.

· Experience with Lightspeed EVO, preferred.

· Previous experience using SpeedyDock is a plus.

· Ability to work in a team environment.

· Ability to be a strong leader.

Education:

· · Minimum of High School degree or equivalent

Salary:

· $65,000-$85,000 per year

· Year-round, full-time position

Benefits:

· Health Insurance (Company pays 100% of employee premium)

· Dental Insurance (Company pays 100% of employee premium)

· Company Paid Group Life Insurance

· Vision Insurance

· Short Term Disability Insurance

· Health Reimbursement Arrangement (HRA)

· Health Savings Account (HSA)

· Paid Time Off

· Paid Holidays

· Employee Discounts, and MORE!

Schedule:

· Off Peak: Monday-Friday.

· Peak Season: Monday-Friday, weekend availability.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Meredith, NH 03253: Reliably commute or planning to relocate before starting work (Required)

Experience:

• marine service manager: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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