Project Management Professional (PMP) certification preferred, ScrumMaster (CSM) or ITIL certification preferred. Manages projects on time and within budget.

This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.

Previous exposure to state-of-the-art implementation methodologies such as Sure Step is a plus. As a Microsoft Authorized Business Partner we implement state-of

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

The Service Desk Technician II monitors the Service Desk phone queue, answers incoming calls, performs remote troubleshooting, directs unresolved issues to the