We are looking for a passionate Customer Care Representative to join our team in our North Charleston headquarters.

The ideal candidate…

loves to delight customers with the highest standards of customer service. They are empathetic to customer challenges, can think on their feet, and turn around challenging situations to create raving fans. They are a team player who thrives in a collaborative environment that challenges them to bring new ideas and solutions. They are a fast learner with computer and ERP systems for order processing. They have a personal passion for beautiful products, entertaining and cooking.

Responsibilities:

· Responds promptly to customer calls, emails, live-chat inquiries about order or inventory status.

· Assists consumer and with their product selections for gifting or self-purchase.

· Develops in-depth knowledge of products to enable the best recommendations to customers.

· Processes orders through the systems to ensure timely delivery.

· Shows sincere empathy to customer challenges and works relentlessly to find solutions.

· Participates in special projects, new responsibilities and adjusts priorities as needed or requested.

· Works cross-functionally with internal departments to achieve customer solutions and department goals.

· Supports teamwork and continuous improvement through performing other related duties as assigned.

Requirements:

· Customer service experience looking after discerning consumers with a reputable brand.

· Excellent communication skills including active listening.

· Ability to think outside of box and take initiative.

· Strong attention to detail, works well in a fast-paced environment.

· Service-oriented and able to resolve customer concerns with professionalism and tact.

· Proficiency with Microsoft Office and Google Applications

· Knowledge of Microsoft Navision/Business Central, Magento and Shopify experience a strong plus.

Competitive pay and generous employee discount on Juliska and Capucine De Wulf jewelry.

***

Our Brands

Juliska

As newlyweds and unabashed romantics, Capucine & David Gooding founded Juliska in 2001 with a small collection of mouth-blown Bohemian glasses. Today, Juliska makes hundreds of products for the table and home inspired by the joy of gathering to create unforgettable moments. Sold through Juliska.com, Neiman Marcus, Bloomingdales, and a thousand discerning specialty retailers across the US and Internationally. www.juliska.com

Capucine De Wulf

Launched in 2018, Capucine De Wulf celebrates Love, Authentic Beauty and Womanhood through gorgeous jewelry. Sold through capucinedewulf.com and a growing group of select US retailers. www.capucinedewulf.com

Our employment process is in accordance with the laws that prohibit discrimination against qualified individuals based on race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status as protected by applicable law.

Juliska is an equal opportunity employer.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
All team members, customers and guests of the facility are required to wear masks at all times upon entry to the building.

Ability to commute/relocate:

• North Charleston, SC 29420: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Luxury Retail: 3 years (Preferred)
• Customer service: 3 years (Required)

Work Location: Hybrid remote in North Charleston, SC 29420

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