Job Detail

Customer Service Representative

Customer Service Representative

DECKED, LLC

Ketchum, ID

Job ID : 4d5a45566d796e65512f6579774b316c73413d3d

Job Description :

Job Description

Position Title: Customer Service Representative

Department: Finance

Reports To: Dealer and Consumer Services Manager

General Summary: Serves customers by providing product and service information; taking & processing orders, resolving product and service problems.

Essential Job Functions:

  • Enter orders from customers received via telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Review and follow through on all warranty issues
  • Obtain and evaluate all relevant information to process service inquiries
  • Provide pricing and delivery information to customers
  • Set up new customer accounts and perform related verifications
  • Process orders, applications, and requests
  • Organize workflow and dispatch to meet customer expectations
  • Direct requests and unresolved inquiries to the designated resources
  • Record inquiry details, comments, and complaints
  • Prepare and distribute various activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process
  • Any and all other responsibilities as assigned.

Knowledge, Skills, and Abilities:

  • Fully proficient with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
  • Team-oriented with a positive attitude and willingness to work hard
  • Communication skills - verbal and written
  • Understanding of hand tools/use & application
  • Highly motivated, flexible, self-directed, and outgoing personality
  • Listening & interpersonal skills
  • Analysis and problem-solving
  • Customer service orientation
  • Adaptability & stress tolerance
  • Acute attention to detail is imperative

Education and Experience:

  • Bachelor's degree
  • Excellent writing and communication skills
  • Retail customer service experience helpful
  • Clear understanding of customer service principles and practices

Compensation and Benefits:

  • Compensation DOE
  • Health, dental and vision insurance
  • 401k
  • Free water, decent coffee, nice people

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Ketchum, ID 83340: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location

Company Details :

Name : DECKED, LLC

newlondonrocks.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, newlondonrocks.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, newlondonrocks.com is the ideal place to find your next job.

Details

: Ketchum, ID

: Today

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