Job Detail

Customer Service Representative

Customer Service Representative

Pencor Services

Palmerton, PA

Job ID : 4d5a45566d796e61542f477a77715a6973513d3d

Job Description :

Company: PenTeleData

Open Shifts: WFH 2-Day Flex: 3PM-11PM or WFH Full-Time: 11PM-7AM (40hrs per week, after training will include weekends and holidays as needed)


Pencor and its subsidiaries are Equal Opportunity Employers


  • Next training class will start March 20th and be conducted Monday-Friday, 3PM-11PM in house for 6 weeks.

- Agents hired for 2nd Shift are required to work "in house" for their first 90 days then will have the flex option to work from home 2 days per week.

  • Agents hired for 3rd shift will be required to participate in a 7th week of training in house on the 11PM-7AM shift before full-time WFH starts.


**Candidates must reside in Pennsylvania and live within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.


PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.


Responsibilities will include:

  • Answering High Volume Telephones
  • Responding to customer emails and chat messages
  • Troubleshooting customer issues
  • Speaking with customers in reference to abuse issues / policy violations
  • Corresponding with customers in reference to service issues
  • Communicating with Partners in reference to accounts
  • Working with other PTD departments to resolve customer issues
  • Processing new residential accounts
  • Quoting prices for dial-up services
  • Processing changes to existing accounts
  • Answering billing questions
  • Making courtesy calls to customers
  • Processing PPV orders
  • Other duties as assigned by management

Qualifications:

  • H.S. Diploma or G.E.D.
  • Previous Customer Service experience
  • Working knowledge of Microsoft Word and Excel programs
  • Familiarity with Windows Operating Systems
  • Understanding of computer virus and network security
  • Positive attitude and professional demeanor
  • Excellent Communication Skills- oral and written
  • Good Typing Skills
  • Good Organizational Skills
  • Good Follow-up Skills
  • Strong Negotiation and Problem Resolution Skills
  • Ability to identify problems and submit trouble tickets
  • Ability to interact well with customers on a daily basis
  • Ability to work well independently and as part of a team
  • Ability to multitask in a fast paced environment
  • Ability to work the weekend and holiday rotation schedule
  • Ability to adapt to the changing needs of the company

**Our CSR’s must be able to meet and maintain company standards for customer care, accuracy, monitoring, attendance and call handling. To assist with these requirements, we provide ongoing training.


INDHP

Company Details :

Name : Pencor Services

CEO : David Masenheimer

Headquarter : Palmerton, PA

Revenue : $100 to $500 million (USD)

Size : 501 to 1000 Employees

Type : Company - Private

Primary Industry : Telecommunications Services

Sector Name : Telecommunications

Year Founded : 1955

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Details

: Palmerton, PA

: 15 USD HOURLY

: 1 days ago

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