ABOUT THE ROLE

The Front Desk Agent acts as ambassador to Scribner’s Catskill Lodge and is the primary point of contact for our guests. This teammate ensures every guest experience meets our high-quality standards of communication and service. This role greets new and returning travelers, creates and cancels reservations, manages guest accounts, performs check-ins and check-outs, ensures each room is prepared to standard and recommends local activities for guests.

Our ideal candidate is outgoing and engaging, detail oriented and organized, has outstanding communication skills and is passionate about the Catskills and sharing their knowledge of the area with guests.

RESPONSIBILITIES

• Uphold service standards to create a second-to-none guest experience

• Create and ensure welcoming and transportive atmosphere for guests

• Check-in and check-out guests and manage guest concerns

• Create, modify and cancel room reservations

• Communicate with guests over email, phone and in-person

• Manage and uphold Lodge visual and operational standards

BENEFITS INCLUDE

• Paid time off, Paid holiday time off, and Vacation policy
• Payment of 50% Medical Insurance Cost
• Dental and Vision Insurance Available
• Staff Housing Available
• Staff Meals and Food and Beverage Discounts

ABOUT SCRIBNER’S CATSKILL LODGE

Scribner's Catskill Lodge is set in the adventurous and beautiful Catskill Mountains. Renovated and re-established in 2016, our Lodge is a year round attraction for urban explorers looking to explore the Hudson Valley Area. With thoughtful design, friendly service, and delicious food and drinks served in our onsite restaurant, Prospect, the Lodge has become the perfect basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and suites, we offer multiple indoor and outdoor event spaces, a redesigned outdoor pool, and over 20 acres of mountainside to explore. For more info, check out www.scribnerslodge.com

ABOUT ESCAPE HOSPITALITY

Founded in 2015, Escape Hospitality creates and operates hospitality venues in the Catskills Region focused on design and culinary experiences that draw from the local area. Following its first property, Scribner’s Catskill Lodge and its in-house Prospect Restaurant, Escape Hospitality opened Fellow Mountain Cafe less than 1-mile away. As it continues to grow, Escape Hospitality’s most important goal is to continue to provide an inclusive and supportive environment for its team.

More detail about Escape Hospitality, please visit https://culinaryagents.com/entities/74695-escape-hospitality