Job Detail

Automotive Call Center Representative - Tier 2

Automotive Call Center Representative - Tier 2

Blain's Farm & Fleet

Janesville, WI

Job ID : 4d5a45566d796e5952764b327a4b5a6d73773d3d

Job Description :

What We Offer:

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life. It is one of the reasons we have been named a Forbes Best Employer for four consecutive years!
  • We provide development to help you grow your career
  • Associate discount
  • Internal recognition programs that support an engaged workplace
  • Profit Sharing
  • 401k with company match
  • Saturday & Sunday weekend premium $2.50 per hour
  • Mix of in office and work from home
What You’ll Do:
Assist retail auto service team with customer service, suggestive selling and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.

PRIMARY FUNCTIONS
  • Provide outstanding customer service on telephone.
  • Assist retail store customers with questions regarding in products, Brakes, Chassis, Exhaust, Shocks and Struts in addition to Tier 1 product knowledge
  • Understand retail Tire Desk duties.
  • Provide Peer Leadership to Tier 1 agents
  • Assist customers with problem resolution.
  • Work closely with stores and vendors on customer issues.
  • Scheduling of in-store customer appointments.
  • Perform special order buying duties for retail stores.
  • Be able to create work orders including products and services sold on telephone.
  • Maintain daily goal assessments to meet individual goals.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
What It Takes:
Two to Three years experience in automotive customer service.
  • One to two years call center experience preferred.
  • Excellent communication and organizational skills are necessary.
  • Ability to read, write and converse in English language.
  • Ability to communicate and interact effectively with customers and co-workers.
  • Ability to function as a team member.
  • Ability to work under specific instructions.
  • Ability to multi-task.
  • Ability to work independently with minimal supervision.
  • Ability to influence people in their opinions, attitudes and judgments.
  • Ability to organize and establish priorities.
  • Ability to utilize Microsoft Office suite.
  • General office skills including typing, filing, record keeping and data entry.
  • Ability to learn and perform all primary job functions accurately with minimal supervision with 30 days of employment.
  • Basic knowledge of automotive and tire functions, maintenance and repairs.
#INDDC

Company Details :

Name : Blain's Farm & Fleet

CEO : Jane Blain Gilbertson

Headquarter : Janesville, WI

Revenue : Unknown / Non-Applicable

Size : 1001 to 5000 Employees

Type : Company - Private

Primary Industry : Other Retail Stores

Sector Name : Retail & Wholesale

Year Founded : 1955

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Details

: Janesville, WI

: 27954 - 37119 USD ANNUAL

: Today

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