Automotive Call Center Representative - Tier 2
Automotive Call Center Representative - Tier 2
Blain's Farm & Fleet
Janesville, WI
Job ID : 4d5a45566d796e5952764b327a4b5a6d73773d3d
Job Description :
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life. It is one of the reasons we have been named a Forbes Best Employer for four consecutive years!
- We provide development to help you grow your career
- Associate discount
- Internal recognition programs that support an engaged workplace
- Profit Sharing
- 401k with company match
- Saturday & Sunday weekend premium $2.50 per hour
- Mix of in office and work from home
PRIMARY FUNCTIONS
- Provide outstanding customer service on telephone.
- Assist retail store customers with questions regarding in products, Brakes, Chassis, Exhaust, Shocks and Struts in addition to Tier 1 product knowledge
- Understand retail Tire Desk duties.
- Provide Peer Leadership to Tier 1 agents
- Assist customers with problem resolution.
- Work closely with stores and vendors on customer issues.
- Scheduling of in-store customer appointments.
- Perform special order buying duties for retail stores.
- Be able to create work orders including products and services sold on telephone.
- Maintain daily goal assessments to meet individual goals.
- Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
- One to two years call center experience preferred.
- Excellent communication and organizational skills are necessary.
- Ability to read, write and converse in English language.
- Ability to communicate and interact effectively with customers and co-workers.
- Ability to function as a team member.
- Ability to work under specific instructions.
- Ability to multi-task.
- Ability to work independently with minimal supervision.
- Ability to influence people in their opinions, attitudes and judgments.
- Ability to organize and establish priorities.
- Ability to utilize Microsoft Office suite.
- General office skills including typing, filing, record keeping and data entry.
- Ability to learn and perform all primary job functions accurately with minimal supervision with 30 days of employment.
- Basic knowledge of automotive and tire functions, maintenance and repairs.
Company Details :
Name : Blain's Farm & Fleet
CEO : Jane Blain Gilbertson
Headquarter : Janesville, WI
Revenue : Unknown / Non-Applicable
Size : 1001 to 5000 Employees
Type : Company - Private
Primary Industry : Other Retail Stores
Sector Name : Retail & Wholesale
Year Founded : 1955
newlondonrocks.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, newlondonrocks.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, newlondonrocks.com is the ideal place to find your next job.
Details
: Janesville, WI
: 27954 - 37119 USD ANNUAL
: Today
