Transfer escalated calls if needed. Handle customer inquiries and complaints. Previous experience in customer service is preferred.

The ideal candidate will be a strong manager and leader who can develop and implement effective tools, processes, and communications to ensure the continued

Triage patient calls for pharmacy requests, test results, medical questions and concerns as directed by the physician; documenting outcomes in EHR.

Use a variety of tools to diagnose and treat patients. Maintain appropriate medical records and keep patients informed of their progress.

Communicate with vendors and contractors in a courteous and efficient manner. Ability to build rapport with residents and guests.