About Blue Rabbit

Blue Rabbit is a leading provider of healthcare technology and services for veterinarians. We enable effortless administration of animal healthcare through an ecosystem of technology driven solutions and services. Our innovative technologies simplify the coordination of veterinary care, improving treatment protocol compliance. Our platform provides differentiated health and financial outcomes by providing patient-level disease management at scale.

With decades of veterinary and health-care industry experience across our leadership and operational teams, and the backing of premier Health Care and Technology investors, we are driven by our collective mission to improve patient health and practice financial outcomes through innovation across a broad array of integrated products and services. We believe that innovation happens when you’re having fun and our culture reflects the passion of our employees for improving animal well-being.

Blue Rabbit is seeking Customer Care Representatives who will be responsible for interacting with our client base across our specialty pharmacy operations platforms, both consumer and veterinary practice-facing. At Blue Rabbit, our growing team is focused on extending high quality care to pet parents and horse owners of some of the most complex and necessary disease-management stages. We are passionate about meeting the needs of our customers in a best-in-class form. Our technology platforms support the critical information needed to customize interactions at each level of patient care. Our goal is to provide seamless and thoughtful interactions to meet our customer’s needs every step of the way, along with the tools and resources they need to navigate their patient’s needs.

Duties/Responsibilities:

• Deliver customer service with kindness, empathy, understanding, and patience

• Efficiently navigate patient and prescriber profiles across systems

• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.

• Cohesively work with a team, as well as independently

• Ability to interact with team members across pharmacy and fulfillment facilities.

• Hone in on workflow efficiencies and new developments as the team grows by providing feedback.

• Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Required Skills/Abilities:

• Strong written & verbal communication

• Proficient typing skills

• Veterinary or animal health/pharmacy background preferred

• Prior call center or receptionist/office experience is a plus

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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