We are growing rapidly and seeking a professional Senior Customer Service Representatives to grow with our company!!

Main Road Self Storage and U-Haul is seeking an energetic and customer service driven person for our busy Johns Island location. U-Haul and/or Storage facility experience helpful. If needed must be able to travel to other locations as needed. The successful candidate must be available Monday thru Saturday for 40 hours per week, no nights or Sundays and Saturday is rotational. Excellent customer service, ability to multitask, and good computer skills are required. Fast paced walking and moderate lifting is required. Must be dependable, punctual, and a good representative of our Company. Starting pay $17-$18 based on experience and “Sign On” Bonus after completing six months of employment.

RESPONSIBILITIES

• Days will consist of a mix of customer service and property upkeep and Storage/ U-Haul rentals and payments.

• Provide outstanding customer service including assessing and resolving customer service issues by professionally handling telephone and walk-in inquires.

• Identify customer storage needs and solutions that will enhance their storage experience. Sell features and benefits our property.

• Answer customer questions and resolve customer issues or concerns.

• Follow policies and procedures for implementing rental contracts for both Storage and U-Haul.

• Recommend and sell boxes, packing and moving supplies, plus tenant insurance.

• Make customer calls regarding their account, delinquencies, and other matters documented in the computer system.

• Sweep and clean storage units and hallways.

• Help maintain curb appeal by lot management consisting of moving, driving, parking and cleaning U-Haul trucks and trailers.

• Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.

• Follow all policies and procedures, taking direction from senior staff and management.

• Accurately handling payment transactions and end-of-day balancing.

EDUCATION: High School diploma or GED plus some college

REQUIREMENTS:

• Must possess a valid driver's license

· Minimum four-years of customer service and some management experience

• Must be able to successfully complete U-Haul University courses during first week of training

• Proficient computer skills including Microsoft Office (Word, Excel)

• Exceptional customer service and organizational skills

• Ability to compose a professional email with proper grammar, in a timely manner

• Capable of multi-tasking and working at a fast pace

• Ability to stand for 4-6 hours and walk at a fast pace

• Perform physical activity and be able to lift 50 lbs.

PAY IS COMMENSURATE WITH EXPERIENCE.

BENEFITS:

• 40 hours paid vacation after 90 days

• 6 paid holidays

· 24 hours sick pay

· Up to 40 hours inclement weather pay

· Health insurance – dental/medical/ vision available

· Revenues and Google review bonuses

· Product discounts

· Opportunity for advancement as we continue to grow and expand our brand.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 5 years (Required)

Work Location: One location

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